At Maite Chip, we are committed to delivering your order quickly and safely, no matter where you are in the world. Please review our shipping policy below to understand how we handle the shipping process.
Order Processing
All orders are processed within 1 to 2 business days after the order is placed. You will receive an order confirmation email once your purchase is confirmed and ready for shipment.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable. This allows you to follow your order until it reaches your doorstep.
Delivery Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders delayed or undelivered due to incorrect or incomplete address details provided during checkout.
Customs and Import Duties
For international orders, your package may be subject to customs duties, taxes, or other fees imposed by your country. These charges are the responsibility of the customer. Maite Chip has no control over these fees and cannot estimate the cost as customs policies vary by country.
Missing or Lost Packages
If your order is marked as delivered but you have not received it, please:
- Check with neighbors, building security, or other household members.
- Contact the shipping carrier for more information.
- Notify us at [email protected] within 5 days so we can assist you in resolving the issue.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us at [email protected] within 3 days of delivery. Include your order number and a photo of the issue, and we will work to resolve it promptly.
Contact Us
For questions about shipping or order status, please email us at [email protected].